Refund policy
Returns
You have 14 days from the day your order is delivered to ask for a return.
What you can return
Items in original condition and packaging, unused. If you're not sure whether something qualifies, email us a photo and we'll tell you straight away.
What you can't return
- Personal care items once opened, for hygiene reasons.
- Items damaged by use rather than in transit.
- Anything requested more than 14 days after delivery.
How to start a return
Email support@obyem.com with your order number and what you want to return. We'll reply with the return address and instructions.
Don't send anything back before you hear from us. Items returned without instructions often go to the wrong warehouse, and we can't refund what doesn't arrive.
Who pays return shipping
- Changed your mind, or it wasn't what you expected: you pay the return shipping.
- Arrived damaged, faulty, or not what you ordered: we pay. Email us within 48 hours of delivery with a photo. You won't be asked to pay anything.
Refunds
Once the item is back with us or our supplier, we issue the refund to your original payment method. Banks usually take 5 to 10 business days to show it.
Original shipping costs are refunded only when the return is our mistake.
Changing or cancelling an order
Email support@obyem.com as soon as you can. Once an order has gone to the supplier we can't change it, but we'll tell you either way, straight away.